Refund & Cancellation Policy

The short version

MarleyFetch Pro is billed monthly with no contract and no minimum term. There is a 30-day money-back guarantee, you can cancel yourself from the dashboard at any time without emailing anyone, and if we break your sending we refund that month.

30-day money-back guarantee

If MarleyFetch Pro is not right for you, contact us within 30 days of your first Pro payment and we will refund it in full. You do not need to give a reason.

Separately, and at any point in your subscription: if a fault on our side prevents you from sending email, we refund that month's payment.

Cancelling your subscription

Cancel from Account → Cancel subscription. It takes effect without you having to contact support.

• You keep Pro access until the end of the period you have already paid for.
• You are not charged again after cancelling.
• You can resume before the period ends if you change your mind, from the same screen.
• When the period ends, your account returns to the Free plan. It is not deleted.

Refunds after the first 30 days

Because cancelling stops the next charge and you keep access to the end of the period you paid for, part-month refunds are not normally issued. If something went wrong, email us anyway — we would rather sort it out than have you dispute a charge.

How to request a refund

Email support@marleyfetch.com from the address on your account. Tell us which payment you mean — the date is enough.

Payments are processed by Paddle, our merchant of record, so approved refunds are returned to the original payment method by Paddle. Your card statement will show Paddle rather than MarleyFetch.